Privacy Policy
1. Data Collection
We may collect or use some or all of the following information:
- Personal Identifiers: Name, email address, and phone number provided during booking or enquiries.
- Booking Details: Dates, locations for mobile delivery, and any specific requirements.
- Payment Information: Usually processed through secure third-party providers (e.g., Stripe) rather than stored on our own servers.
2. Purpose of Processing
We may need this data for:
- Service Delivery: To manage bookings, confirm appointments
- Communication: To respond to enquiries and send service updates.
- Safety & Compliance: Verifying that users are fit for sauna use and maintaining records for legal purposes.
- Marketing: Sending newsletters or promotional offers, but only if the user has explicitly opted in.
3. Data Sharing & Security
- No Selling: We do not sell or rent personal data to third parties.
- Trusted Partners: Data may be shared with essential service providers, including payment processors, website hosts, and IT support.
- Emergency services: The only exception to this is that personal information (eg., name, DOB) may be shared with emergency services in the event of an emergency on-site involving the specified individual.
4. User Rights
Under data protection laws, our customers have specific rights, including:
- Access & Correction: The right to see the data we hold and to request corrections.
- Deletion: The right to request that their data be erased, subject to legal retention requirements.
- Withdraw Consent: The right to stop receiving marketing communications at any time.
5. Contact Information
- Company Name: GLeo Sauna Limited
- Direct Email: info@gleosauna.co.uk
- Regulatory Body: UK users can lodge complaints with the Information Commissioner’s Office (ICO).
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint